What you’ll learn

  • Define operating systems, computer components, programming concepts, databases, and explain the differences between commercial and open software

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  • Summarize the importance of computer networks, including wired and wireless connections; explore network resources and storage types in MS Windows

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  • Describe how to protect against security threats, address public browsing security concerns, and list password management best practices

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  • List the benefits of cloud computing, describe the cloud infrastructure layer, virtual machines, and summarize features of ticketing systems

Audience

  • For Individuals
  • For Businesses
  • For Universities
  • For Governments

There are 6 modules in this course

  • This course will guide you through fundamental concepts and skills to confidently navigate various aspects of IT and the digital world. You will be introduced to the vast field of IT, covering a wide range of topics to build your IT knowledge. You will delve into hardware, operating systems technology, software, programming, databases, networking, storage, cybersecurity, cloud computing, and support and operations.

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  • Designed to summarize the IT Fundamentals and Cloud specialization courses, this course is ideal for individuals seeking non-IT practitioner roles, such as project managers. It provides essential insights into the IT field, equipping you to collaborate effectively with IT teams and make informed decisions within your role. Each lesson contains materials such as hands-on labs and interactive activities to practice your newfound skills, glossaries to help you learn new vocabulary, as well as practice and graded quizzes to assess what you’ve learned. If you seek a non-technical role in the IT industry, this course provides you with a strong foundation so you can thrive in the ever-evolving IT landscape.

Course Outline

  • Introduction to Hardware and Operating Systems
    • Introduction to Computing Fundamentals
    • Common Computing Devices and Platforms
    • Identifying Hardware Components and Peripherals
    • Internal Computer Components
    • Identifying Ports and Connectors
    • An Introduction to Operating Systems
    • Getting Started with Microsoft Windows
    • Features and Functions of an Operating System
    • Managing File and Folders
    • Using Your Windows Lab Workspace
  • Introduction to Software, Programming, and Databases
    • Commercial and Open Source Software
    • Software Versions
    • Software Installation Management
    • Common Web Browsers
    • Browser Installs and Updates
    • Interpreted and Compiled Programming Languages
    • Introduction to Programming Concepts
    • Branching and Looping Programming Logic
    • Types of Data, Sources, and Uses
    • Overview of Data Repositories
    • Introduction to SQL and Relational Databases
    • Database Management
  • Introduction to Networking and Storage
    • Computer Networks: Types and Topologies
    • Advantages and Disadvantages of Network Types
    • Networking Hardware Devices
    • Wired and Wireless Network Connections
    • (Optional) – Wired and Wireless SOHO Networks
    • Network Settings in Windows
    • Types of Local Storage Devices
    • Types of Hosted Storage and Sharing
    • Network Storage Types
    • Troubleshooting Storage Issues
  • Introduction to Cybersecurity Essentials
    • Confidentiality, Integrity, and Availability
    • Threats and Breaches
    • Phishing, Social Engineering, and Other Attacks
    • Password Management Techniques
    • Security Threats: Access Control, Authorization, and Authentication
    • Authentication and SSO
    • Safe Browsing Practices: Application Ecosystem Security
    • Safe Browsing Practices: Public Browsing Risks
    • Safe Browsing Practices: Plug-ins, Extensions, and Toolbars
    • Security Threats: Safe Browsing Techniques
    • Virtual Private Networks
  • Introduction to Cloud Computing
    • Definition and Essential Characteristics of Cloud Computing
    • Key Cloud Service Providers and Their Services
    • Overview of Cloud Service Models
    • Overview of Cloud Infrastructure
    • Virtualization and Virtual Machines Explained
    • Basics of Storage on Cloud
    • Hybrid Multi-cloud
    • Containers
    • Microservices
    • Serverless Computing
    • Cloud Native Applications
    • DevOps on the Cloud
  • IT Support and Operations
    • Introduction to Troubleshooting
    • Levels of Technical Support
    • Service-Level Agreements (SLAs)
    • What are Ticketing Systems
    • Features and Benefits of Ticketing Systems
    • Congratulations and Next Steps
    • Course Team and Acknowledgements
    • Lesson Summary: Troubleshooting and Ticketing Systems